Ticketing Platform
Solve customer requests in the best possible way.
Solve customer requests in the best possible way.
A ticketing platform enables you to handle customer problems faster and more efficiently.
Measure customer satisfaction.
Ticket categories and tags.
Improved Organization.
Problem Tracking.
Initiating
Knowledge base.
Team empowerment.
Full customization.
Workflow automation.
Personalized ticket pages.
Create the right structure.
Multi-channel accessibility.
Improve the customer experience.
Support for multiple languages.
Empower end users with self service.
Increase collaboration and communication.
Organization
Organizes all incoming customer emails by categorizing all types of concerns sent by customers, helps you manage your services and support request processes, and catalogs customer service requests.
Categorization
Manages requests by delegating them to the appropriate expertise of the support team.
Team Collaboration
Promotes better team collaboration. It helps you save more time and effort for sides, the client and the agent. Helps you build a strong relationship and trust with your client.
Features
All Tickets
Check the status of tickets, through the resolving process, tickets can be assigned with various statuses.
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Active
Any ticket that is open, assigned to the current user, and is currently being worked on will be displayed as an active ticket in the active tickets list.
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Assigned
The ticket that must be assigned to the appropriate agent or department in order to be able to act on it.
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Unassigned
Any ticket that has not been taken up by agents manually, or covered by rules that assign it to agents automatically is an unassigned ticket.
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New
New tickets are generally submitted by a customer and have not yet been assigned to an agent.
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Pending
When your agents require additional information from the customer, they can mark the ticket as Pending.
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Open
When a ticket requires any action from you or your agents, it is marked as open.
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Closed
Once the customer accepts the solution you've provided, your agents can close the ticket.
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Deleted Tickets
The ticket will not appear in other ticket statuses.
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Users
Users can view, edit tickets and add comments to all tickets, add agents and delegate tickets to them.
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Departments
Create different departments, you can assign teams, agents, and set its visibility.
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Integrated with Claritask
Integrated project management is the collection of processes that ensure various elements of projects are properly coordinated.
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Build a strong relationship with your client.