A ticketing platform enables you to handle customer problems faster and more efficiently.
Measure customer satisfaction.
Ticket categories and tags.
Personalized ticket pages.
Create the right structure.
Improve the customer experience.
Support for multiple languages.
Empower end users with self service.
Increase collaboration and communication.
Organizes all incoming customer emails by categorizing all types of concerns sent by customers, helps you manage your services and support request processes, and catalogs customer service requests.
Manages requests by delegating them to the appropriate expertise of the support team.
Promotes better team collaboration. It helps you save more time and effort for sides, the client and the agent. Helps you build a strong relationship and trust with your client.
Check the status of tickets, through the resolving process, tickets can be assigned with various statuses.Try it now
Any ticket that is open, assigned to the current user, and is currently being worked on will be displayed as an active ticket in the active tickets list.Try it now
The ticket that must be assigned to the appropriate agent or department in order to be able to act on it.Try it now
Any ticket that has not been taken up by agents manually, or covered by rules that assign it to agents automatically is an unassigned ticket.Try it now
New tickets are generally submitted by a customer and have not yet been assigned to an agent.Try it now
When your agents require additional information from the customer, they can mark the ticket as Pending.Try it now
When a ticket requires any action from you or your agents, it is marked as open.Try it now
Once the customer accepts the solution you've provided, your agents can close the ticket.Try it now
The ticket will not appear in other ticket statuses.Get started
Users can view, edit tickets and add comments to all tickets, add agents and delegate tickets to them.Try it now
Create different departments, you can assign teams, agents, and set its visibility.Try it now
Integrated with Claritask
Integrated project management is the collection of processes that ensure various elements of projects are properly coordinated.Try it now
Build a strong relationship with your client.